Contact Technical Support
Enterprise cloud provider Cloud4Y works hard to provide its customers with the highest standards of service.
- Free basic consulting
- 24/7 technical support team
- 24/7 technical support team
- Russian and English language support
Write an appeal in ticket-system (for registered customers)
Contact technical support at: support@cloud4y.ru
Phone: +7 495 268 04 12
One time technical support
|
Service |
Urgency type |
Cost* |
|
One working hour provided by a Support Specialist (Basic) |
Contact time 10-19/5 |
1 644 |
|
One working hour provided by a Support Specialist (Priority) |
Contact time 10-19/7 |
3288 |
|
One working hour provided by a Support Specialist (Critical) |
Contact time 24/7 |
4932 |
Tariff-based technical support
|
Name of the tariff |
Number of hours included |
Cost, rub* |
|
Basic |
- |
0 |
|
Standard |
1 |
1644 |
|
Advanced |
2 |
3196,67 |
|
Premium |
4 |
6393,33 |
Types of work included in technical support by tariff
|
List of services |
Basic |
Standard |
Advanced |
Premium |
|
PaaS |
SaaS |
|---|---|---|---|---|---|---|---|
|
24/7 Technical support
|
✓ |
✓ |
✓ |
✓ |
|
✓ |
✓ |
|
Basic cloud services configuration advice |
✓ |
✓ |
✓ |
✓ |
|
✓ |
✓ |
|
General recommendations on infrastructure |
✓ |
✓ |
✓ |
✓ |
|
✓ |
✓ |
|
Advanced guest OS consulting and technical support* |
|
✓ |
✓ |
✓ |
|
✓ |
✓ |
|
Advanced application software consulting and technical support** |
|
✓ |
✓ |
✓ |
|
✓ |
✓ |
|
Advanced Services Consulting and Technical Support*** |
|
|
✓ |
✓ |
|
✓ |
✓ |
|
Full service lifecycle maintenance. Updating, management, optimization |
|
|
✓ |
✓ |
|
|
✓ |
|
Dedicated monitoring of customer infrastructure |
|
|
✓ |
✓ |
|
|
✓ |
|
Pool of dedicated engineers |
|
|
|
✓ |
|
|
✓ |
|
Specialized applications and metrics (as agreed) |
|
|
|
✓ |
|
|
✓ |
* Examples of work: OS installation, installation of basic services and utilities, firewall configuration, network configuration, adding/extending partitions, package and system updates, OS recovery after failures, changing server settings, managing users and access rights.
** Advanced consultations on working with office software (1C, MS Office, CryptoPro, mail clients, text editors, client databases). Software upgrades. Troubleshooting recommendations.
*** Advanced consulting on the operation of specific services (databases, web services, proxies, file services, logging, CI\CD). Installation and configuration of services, basic configuration taking into account the customer's technical specifications.
For databases:
- Installation of updates.
- Creating/deleting databases.
- Creating/deleting database objects (tables, schemas, tablespaces, users).
- Setting up DBMS backup.
- Management of database access rights.
- Database restore operations.
- Importing/exporting databases.
- Analysis of performance metrics.
- Analysis of SQL queries.
For other applications.
- Installation of updates.
- Restoring functionality in the event of a crash.
- Modification of server settings in accordance with customer requirements.
- System operation consulting.
- Planning and modification of resources on the basis of traffic forecasts.
SaaS Product Support
SAAS product support is a public or customised technical solution. The customer consumes the end service. IaaS infrastructure support,
support of SAAS solution and guest OS is the responsibility of Cloud4Y.
- In order to provide support, SaaS solutions must meet fault tolerance requirements. Infrastructure requirements are determined by Cloud4Y specialists based on an audit of the customer's current systems and technical specifications.
- Payment for the migration/deployment of the solution is made once, based on the number of hours spent and the agreed terms of reference.
- Support for the SaaS product is paid on a monthly basis according to the terms of reference.
